Terms of Sales

3D Modular Systems offers online sales services under the conditions described in this section.
If you visit and buy on this site, you agree to these terms.

3D Modular Systems reserves the right to modify at any time and without notice the website, as well as its sales policies.

All information, images, descriptions, applications, demonstrations or examples of programming contained on this website are presented as informative values ​​and are not guaranteed for any specific purpose.

While 3D Modular Systems will do everything in its power to provide the best information possible, we can not guarantee the accuracy and accuracy of any material on this website and assume no responsibility for omissions or errors.

In addition, 3D Modular systems. assumes no liability for damages resulting from the use of the material contained on this website, or for the infringement of copyrights and / or intellectual property of a third party in connection with the use of such material .

All our products are good qualities and are considered reliable. However, we forbid their use in any application, device or medical system, in any domestic, commercial or industrial device where an operation error could lead to serious injury or even death of a human or human being. an animal.

Article 1 - General

3D Modular systems is based in France.

We sell equipment that we have in stock, or that is available from our direct suppliers.

All our products are checked before delivery.

Article 2 - Application of the General Conditions

The present general conditions of sale are brought to the knowledge of the customer by hypertext link on the homepage of the site. Accordingly, placing an order implies the full and unreserved acceptance of the buyer to these terms and conditions of sale.

Article 3 - Contact by Email

3D Modular Systems endeavors to answer any question by email within 48 working hours.

The customer must ask us directly questions he may have relating to payment, delivery, warranties of the products he bought from 3D Modular systems.

3D Modular systems will make every effort to find solutions adapted to each person.

Emails will be sent to the registered address when creating your account on 3dmodularsystems.com. If you do not receive an answer within 48 hours, please check in your Spam if there is an answer from us.

Article 3 - Order taking

It is reminded that the secure command module set up for your orders of all our products in collaboration with mutual credit makes it possible to technically guarantee the authentication and the integrity of the message.

By express agreement between the customer and the company 3D Modular systems, the validation of the confirmation of the order by the customer will be worth signing, irrevocable consent of the customer and proof of the contract and the knowledge of the prices.

The customer will receive a message certifying the validity of the transaction made, 3D Modular systems, will be legally committed from the receipt of it.

It is expressly agreed between the parties that a written proof of the obligations contracted can be provided by the computer records kept by 3D Modular systems. This method of proof, which the customer recognizes as valid, is admissible regardless of the amount. of the order.

Article 4 - Price

Prices are quoted in Euros (€).

Prices shown are inclusive of taxes and therefore include taxes. Shipping costs are not included in it.

Prices may be subject to minor changes, without notice, depending on the supply and prices of our suppliers. Prices are subject to typographical error. In the event of an error on our part, we reserve the right to either honor the erroneous price, or to inform the customer of the error and ask him if he still wishes to order the item or if he prefers to cancel the order .

No discount will be offered if in the meantime the price of the product should drop.

Article 5 - Documentation and Multimedia Content

Any photo, video or other multimedia content is not contractual.

We are able at any time to expand, modify, evolve, any content present on our site.

Similarly, all modular products (such as 3D printers), by their nature, are subject to possible revisions, improvement, optimization, reconfiguration.

Objective is to always offer quality products, whose modularity, maintenance and user experience is optimal.

Article 6 - Payment

All 3dmodularsystems.com orders are payable in Euros.

Payment of the full price must be made when ordering by the Buyer. At no time, the sums paid can not be considered as installments.

To pay for the order, the buyer has all the means of payment specified in the order form: bank transfer, credit card (credit card, Mastercard, Visa), Check.

The buyer guarantees the company 3D Modular systems that it has the necessary permissions to use the payment method it has chosen, when registering the purchase order.

The company 3D Modular Systems reserves the right to suspend or cancel any order and / or delivery, whatever their nature and level of execution, in case of non-payment of any sum that would be due by the Buyer, or in case of payment incident.

3D Modular Systems reserves the right to request a photocopy of the buyer's identity card and / or proof of address for any order.

As part of the fight against fraud on the Internet, information about your order can be checked for verification.

In the event of cancellation of the order by the Buyer, for any reason other than force majeure, the eventual deposit paid to the order will be automatically acquired from the Supplier and may not give rise to any refund.
If no down payment has been paid by the Buyer, in case of cancellation of the order by the Buyer after acceptance by the Supplier, for any reason other than force majeure, an amount corresponding to 50% of the the total price excluding the sale of the Products will be acquired by the Supplier and invoiced to the Customer, as damages, in
compensation for the damage thus suffered.

Article 7 - Documentation

3D Modular Systems strives in the interests of transparency and user experience to keep the documentation of its products as up-to-date as possible. However they are given as an indication. 3D Modular Systems remains at the disposal of the customers for any questions concerning the clarification, the update or any other question relating to the documentation of our products.

Each photo and multimedia content being non-contractual, we strive, however, that these resources are closest to reality.

For ecological reasons, 3D Modular Systems has chosen to make available any documentary resource (user's manual, mounting documentation, etc ...) online on its website.

Please contact 3D Modular Systems if any document element is not found, inaccessible or missing so that we make the maximum of note side to remedy this lack.

Article 8 - Availability

3D Modular Systems will honor orders subject to its available stock.

3D Modular Systems endeavors to only offer the products it has in stock and to inform as far as possible on its website of the date of replenishment of each item out of stock.

In the event that a product has been sold but not available in our stock, we undertake to contact you by email within 30 days of your order to inform you of the status of our stock, and our restocking delays.

You will then have the opportunity to choose to be delivered, or cancel your order by being paid back as soon as possible.

Article 9 - Delivery

The products will be delivered to the address indicated by the buyer on the order form, in mainland France.

To allow the ordered products to be shipped to the buyer, the 3D Modular Systems company has chosen to work first with the LA POSTE services using, among other things, the COLISSIMO SUIVI system, in order to reduce the transport time between the order and the delivery of the products ordered. 3D Modular Systems reserves the right to opt for another carrier if the conditions and services offered are comparable to those of LA POSTE.

The starting order is given by the company 3D Modular systems after full payment of the order price. This deadline is indicative and any overrun may not give rise to damages.

In any case, and in accordance with the provisions of Article L 121.20.3 of the Consumer Code, we indicate to you before the order (page of choice of payments) the deadline to which we undertake to deliver the ordered product , subject to full payment of the price.

The shipping costs remain the responsibility of the buyer. They are calculated automatically according to the weight of your order and appear in the summary of your order before its final validation.

In case of non receipt of a package within the time indicated, an investigation is conducted with the carrier and may take several days. During this period, no refund or return can be made. At the end of this survey, and if it indicates a failure of service of the carrier the customer will be fully refunded or the product will be forwarded.

Upon receipt of your package, we recommend that you check the conformity of the products delivered with your order and indicate, if necessary, on the delivery note and in the form of handwritten reserves accompanied by your signature, any anomaly concerning them.

Article 10 - Guarantee

Before any return, the customer is asked to contact 3D Modular Systems.

The warranty conditions are those provided by the manufacturers. You can communicate with 3D Modular systems or directly with the manufacturer. 3D Modular Systems is a reseller of several products and is not responsible at any time for a failure of a product manufactured by another company.

The products are warranted by the manufacturers or manufacturers against defects in materials or workmanship for a period of 12 months from the date of delivery, except for special conditions expressly stated The defective product must be returned in its original packaging accompanied by a copy of the invoice, include the entire product and its accessories and the serial number of the product when it includes one. All costs and risks related to the return of the product are the responsibility of the Buyer.

The guarantees do not cover:

product wear due to heavy use
abnormal, illicit or improper use of products;
damage resulting from abnormal shocks
Maneuvering errors or changes made by the buyer
defects and consequences related to any external cause (eg shock, accident, contact with water, lightning, fluctuation of current ...)
the replacement of consomable
damage due to the intervention of a repair technician not authorized by 3dmodularsystems.com
In cases where 3D Modular Systems or the manufacturer claims to be in charge of the warranty, repair, shipping and return charges will be borne by the customer.
The fault processing time varies depending on the type of failure.

It applies, in any event, the legal warranty that requires the seller to guarantee the buyer against all consequences of latent defects of the thing sold.
In order to better serve its customers, 3D Modular Systems accepts to act as an intermediary to exchange or communicate with the manufacturer to ensure that the customer receives a satisfactory service for which he has paid. In this sense, 3D Modular Systems chooses its suppliers with a real concern for after-sales service. 3D Modular Systems does not tolerate suppliers who do not take responsibility for their defective products.

Kits:

It is important to know that kits can not be exchanged or refunded once assembled. Only defective parts can be replaced if this is the case. In this sense, read the assembly instructions carefully and make sure you understand them before starting construction. Work quietly and safely on a clean table and take a few breaks so you do not lose your concentration.

Specialized components:

The same goes for all specialized components and robot parts. Any material sent to 3D Modular Systems for a warranty will be inspected to ensure a manufacturing problem and not misuse.

Article 11 - Right of withdrawal
In accordance with Article L121-20 of the Consumer Code, the Purchaser has fourteen days from the date of receipt, to return at his own expense and risk, the products ordered, for reimbursement must imperatively to be returned to 3D Modular systems in a perfect state, in their original state (accessories, notice.), duly sealed. Any incomplete, damaged or damaged product will not be refunded or exchanged, however, the customer may keep it.

In the event of a refund request by the customer, 3D Modular Systems in accordance with Articles L121-20-1 to L121-20-7 of the Consumer Code, has a period of 14 days from the date of return of the products. to reimburse the client, depending on the date on which this right was exercised.

Article 12 - General terms of return


12.1 Assigning a return number

We will make every effort to regularize the problem you will encounter as soon as possible. To guarantee a better treatment of the return, the effectiveness of the diagnosis and the speed of the intervention of the manufacturers, a request for return will have to be made directly by indicating the reasons of return by telephone to the Customer Service.
A return number will be communicated.
We inform you that some documents related to the parcel (s) may be required. You must remain in possession of all items received (including packaging) until complete resolution of your claims.

12.2 The complete return of the order

When returning, we recommend you to pack the original packaging of your products, because we can only take back the returned products in their entirety (accessories, warranty voucher, drivers, manuals, covers etc ...), with their original packaging, all to be intact and in good condition. You must accompany your return with a copy of the invoice.
The refund or exchange assumes that you have not damaged the product, and that you have returned it complete.

12.3 Precaution to take for the return

We especially draw your attention to the fact that you must return product: by declaring the value of the product, as it results from the purchase invoice and by ensuring the perfect insurance coverage of the risks of return, in connection with the purchase invoice.

Article 13 - Use

A 3D printer has electrical, mechanical, and heating elements.

3D Modular Systems can not be held responsible for damage or injury related to improper use of the machine and its components.

Heating elements:

  • should not be worn by children
  • must not be hot-touched without adequate equipment and approved for a temperature of more than 200 ° C

The mechanical elements:

  • should not be worn by children
  • must not be blocked / constrained during operation

The electric elements:

  • should not be worn by children
  • must not be touched, manipulated, adjusted when energized (all power plugs must be unplugged when handling)
  • must not be opened and / or modified


Electrical elements in 220V:

  • Must be protected from human contact during power-up